TrackService

Leverage Location-specific Business Intelligence for Improved Service Efficiency and Reduced Costs

Visibility into the location of key service assets (such as technicians, fleet vehicles and parts) as well as the location of customer sites and customer assets that require service can be a key business service enhancing solution for service and manufacturing firms.

TrackService – based on RFID technology – is a cost-saving, value-enhancing business solution for such field force deployment. It enables you to optimally align the process of sending service technicians to meet customer needs precisely. It can be tightly integrated with GIS systems to provide geographic visualization and location-specific advantages.

TrackService gives you the cost-saving benefits of intelligent scheduling in real-time by using location data as a key optimization criteria. You will be able to route technicians to multiple locations and access on-time data to enable business critical decision-making.

Customer satisfaction – and therefore business efficiency – is boosted by the integration of location trends into accurate forecasts of scheduled appointments. You can monitor asset performance and asset security confidently and eliminate paperwork and guesswork in data collection. In the long term, you can enhance product and service design and quality management by accumulating intelligence on asset failure rates and the incidence of service calls.

Key Features

• Manage multiple departments and employees
• Manage multiple processes and forms for inspection
• Manage travelling service men and their schedules
• Allow reschedule, change of schedule for servicemen
• Use mobile computers to equip technicians to collect data on site
• Enable servicemen to take decisions and record them on the field
• Automatically download serviceperson schedules by date

Field Survey Management

• Supports capture of normal, multiple choice data
• Supports capture of GPS coordinates of mobile computers
• Supports image capture to record conditions on the field
• Forms, schedules and previous inspections are downloaded to the mobile computer to enable servicemen to conduct surveys with rich views of all the historic information